Dandelion Botanical Company
5424 Ballard Ave NW (new address!)
Seattle, Washington 98107 [map]

Methods of Payment:
We accept Visa, Mastercard, American Express, as well as checks (allow time for them to clear) and money orders. We also accept PayPal payments, however, please be aware that using that method the money is transferred immediately - that is how PayPal works. If you used PayPal, and you cancel your order before we ship it out, we will refund your money in full.

Shipping:
Most orders of in-stock items are sent out in 1-3 business days via the U.S. Postal Service. The minimum shipping charge is $4.60. Please allow 5-21 business days for delivery. Most orders arrive within 3-5 days, but weather, weekends, shipping distance, and holidays can add to the delivery time. Being an online-ordering storefront, we accept web based orders at any time, however, due to our scheduling and USPS hours of operation, for fastest delivery times order before noon on Sunday, Monday, Tuesday, or Wednesday. Ordering on Thursday, Friday, or Saturday will add a day to delivery because the post office is closed. We do not ship via FEDEX or UPS or other independent carriers.

Back Orders:
Due to the nature of botanicals, we occasionally have supply fluctuations and may be unable to complete your order. In these cases, we ship the part of the order that we can fill, and back order the other part. We note it on your receipt, proceed with the back order and ship it as soon as possible. Please note: we sometimes get email delivery problems due to spam filtering by your email service, it may take one or two days for us to get an email delivery failure notice. When that happens, we try to forward our original email via another account. We do not charge for back ordered products until we have them ready to ship [Unless you used PayPal as your payment method. See above "Methods of Payment"] and do not charge shipping for the back ordered product.

International Orders:
Please provide your email so we can contact you with shipping charges.

Return Policy:
We take returns for products purchased from Dandelion Botanical Company only. Our limit is 30 days for gift items and unopened bottled and encapsulated products in the same condition in which they left the store. "Unopened" means that any and all security seals or wrappings must be completely intact, not simply that the bottle has not been opened. They must be accompanied by store receipt. For our customer's safety, No returns can be accepted for bulk herbs..

Prices and products within this web site are subject to change without notice.

Dandelion's Hours are 10:30AM to 7:00PM Daily.

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